Customer support         

When implementing a new system for the fleet, it is essential to understand the level of day-to-day support available post-sales. It is important to note if the provider has a regional after-sales centre that can support and ensure that the service is provided. Additionally, to utilise the maximum return on investment, fleet managers should know how to get the most out of their system. There should be a focus on training the operators based on individual fleet requirements since one company may be focused on reducing fuel consumption while the other on time-management. It’s been noted that most telematics packages have expensive training, and it is beneficial to choose a provider who will be able to fill all the requirements.