UAE-based facilities management company ServeU has launched its own dedicated customer mobile application to manage its FM operations at the Expo 2020 site, where the company is set to manage 14 pavilions, including the UK pavilion.

ServeU, a subsidiary of Union Properties, said the newly launched mobile app is designed with a built-in booking system that provides customers direct access to the mobile teams stationed at the Expo 2020 sites.

The company said in a statement that the ServeU Essentials mobile teams “can be deployed at a tap of a button” by customers through the app, who will then be directed straight to the company’s Computer Aided Facility Management (CAFM) system.

Further, as part of the company’s sustainability initiatives, ServeU will be operating an electrical fleet which will be used around the Expo 2020 site, part of a wider initiative to move towards a greener transportation network across the UAE.

Gary Reader, GM, ServeU, said: “The Middle East, Africa, and South Asia (MEASA) region’s first World Expo began in October in Dubai, and it’s all about being digitally connected. ServeU is pleased to be a part of this much-awaited global event to deliver and demonstrate our innovative solutions and services to our participating clients. We created this app with the goal of contributing to the success of our clients as well as to give the visitors and guests a distinct and memorable Expo 2020 experience.”

ServeU is set to manage and maintain facilities covering a total area of 30,000sqm at the Expo 2020 site.  The company’s team of 300 technicians and specialists will deliver services that include human resource and staffing for the pavilions, with guide management, cleaning, security and administration, and logistics.